Will you deliver to the stand number, not to the hall reception?
Yes. Hall and stand number are a field in the order. The courier or our own driver goes to that address inside the build-up window. If the window moves, we change the delivery by phone.
The hall safety officer asks for a fire certificate. What do I get?
A DIN 4102 B1 certificate for the fabrics and wall materials, on paper, in the same box as the print. The venue checks it at stand inspection.
Something got damaged during build-up and the show opens tomorrow.
Reprint and delivery to the stand within 24 h for walls, roll-ups and digital print. The surcharge is agreed at quotation and confirmed by phone before we take the job. Please call.
Will this fit in an estate car or do I need a van?
Every item lists its packed weight and size. A roll-up 85 × 200 is 3.2 kg in a 105 × 15 cm tube. A 3 × 2.3 m wall is 14 kg in a 120 cm case. An estate car is enough.
What file should I send for a wall graphic?
PDF/X-4 at 1:10 scale is best: 3 mm bleed, fonts outlined, 150 dpi at final size. We also take a Canva file or a slide deck and bring it up to print standard; just tell us up front, because that adds one working day. The profile is Fogra51 for large format and Fogra39 for offset.
